A simple guide to client obsession… and a better bottom line!
An incredible lack of customer service has taken over our culture like a bad epidemic. What has happened to the motto “the customer comes first” or “the customer is always right”? It seems good employees are a dying breed and good customer service is a mere luxury.
In late June, PEC was fortunate enough to work with client lia sophia to plan their Gala Noir at Zilli Lake and Gardens here in Milwaukee, Wisconsin. PEC partnered with Zilli Hospitality Group to plan the 3,000 person gala on June 26, 2012 in order to conclude lia sophia’s annual conference. Gala Noir was a large-scale garden party spread across the entire Zilli Lake and Gardens property – from the top point of the North Garden to the furthest point in the South Garden. On the best weathered evening in June, several thousand lia sophia advisers enjoyed a night of catered food, specialized cocktails, jazz band and DJ entertainment, a customized step and repeat backdrop for red carpet-like photography, a lively dance floor at dusk, and custom created fireworks to end the evening.
Why We’re Celebrating: PEC is proud to announce our receiving of not one, but two Woman-Owned Business Enterprise (WBE) certifications. The first of two is a local certification through the State of Wisconsin Department of Administration. The second is certified nationally through the Women’s Business Enterprise National Council (WBENC).
Professional Events and Consulting has recently hired their newest full-time staff member, Molly Rasmussen. Molly joined the team in mid June as a Marketing Assistant and Event Coordinator. She will work primarily with PEC’s external marketing efforts as the company continues to grow successfully. With a strong background in digital communication, Molly plans to work heavily with PEC’s social media accounts, blog, website, and communications campaigns in order to effectively communicate PEC’s distinctive culture, strong work ethic, experience, and lines of service.
Meetings done right.
